Which Of The Following Takes Place During The First Phase Of The 3-x-3 Writing Process?

Name Chapter 4--Writing Process Phase 1: Analyze, Anticipate, Adapt

Description

Instructions Modify

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Question 1 Multiple Choice 0 points Modify Remove

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The best business writing is purposeful, persuasive, economical, and

Answer technical.

reader-oriented.

writer-oriented

feelings-oriented.

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Question 2 Multiple Choice 0 points Modify Remove

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Which of the following statements about business writing is most accurate?

Answer Business writing is almost identical to the writing done in high school and college classes.

When writing business documents, quantity enhances quality.

Business writers should attempt to impress readers with their powerful vocabulary and extensive

knowledge.

Business writing should be focused on the reader.

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In Jacqueline's new job, she will be writing many professional business messages. What is the best advice you can give

her?

Answer To make writing easier, follow a systematic process when preparing and writing business messages.

Include many references to your feelings to humanize your messages.

Make your business messages and reports fairly lengthy to show how much work you put into them.

Draw on your prior writing experience and imagination to come up with creative ideas for your business

messages.

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Business writing should do which of the following?

Answer Show your thought processes and prove that you internalized the subject matter.

Present information clearly and concisely.

Look at problems and situations from the writer's perspective.

Strive to impress the reader with your extensive knowledge, powerful vocabulary, and graceful phrasing.

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How can one become a better business writer?

Answer Follow a systematic process such as the 3--3 writing process.

Study models of successful business messages.

Practice writing a variety of business messages.

Do all of the above.

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Jake is responding to a customer's question that was sent to him via e-mail. What is the very first thing Jake should do?

Answer Hit the "Reply" button.

Determine the purpose of the message he will send as a response.

Start composing his reply.

Conduct any necessary research.

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Margie is an event planner and is responding to an e-mail request from a client. Which of the following describes

Margie's actions in the second phase of the writing process?

Answer Margie checks the format of the message.

Margie runs the spelling and grammar checker to look for errors in the message.

Margie determines the best organizational pattern for her reply message to the client.

Margie analyzes the situation and anticipates how her client will respond to her message.